Indeed, it was found out that the lockdown and the pandemic have led cyberattackers to develop more sophisticated ways to spread fears and hack into apps and networks.

The report showed that more than 90% of all pandemic-related malware took the form of Trojans. Researchers discovered evidence of an SMS worm targeting Indian consumers, which became one of the earliest vaccine fraud campaigns by encouraging users to download a vaccine app containing malware.

The study also showcased the dangers of billing fraud malware that makes purchases behind the backs of consumers. Indeed, a mobile malware dubbed Etinu is able to steal incoming SMS messages using a Notification Listener function and make purchases and sign up for premium services and subscriptions that get charged to the user’s account.

Finally, it was found out that hackers are using banking Trojans to target hundreds of financial institutions around the world. There was a 141% increase in Banking Trojan activity between Q3 and Q4 2020.

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Indeed, it was reported that the combined revenue of the top five public cloud service providers (Amazon Web Services, Microsoft, Salesforce.com, Google, and Oracle) represented 38% of the worldwide total. This then includes Infrastructure as a Service (IaaS), System Infrastructure Software as a Service (SISaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).

It was also showcased that Microsoft shares the top position with Amazon Web Services in the whole public cloud services market as both companies are currently holding a 12.8% revenue share for the year.

This then underlines the increasing reliance of enterprises on a cloud foundation built on cloud infrastructure, software-defined data, Compute and Governance solutions as a Service, as well as cloud-native platforms.

Hence, the study stated that enterprises’ ability to govern a growing portfolio of cloud services will become the key to deploy better automation into business and IT processes all the while becoming more digitally resilient.

It is expected that spending on cloud services will continue growing at a higher rate than the overall cloud market as resilience, flexibility, and agility guide IT platform decisions.

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The independent report, sponsored by Copado and executed and analysed by Beagle Research, is based on thousands of data points collected from over 200 global Salesforce customers using DevOps to accelerate and improve the speed and quality of their implementations.

The main points

Four key areas were investigated in the research, these being, the drive in positive and organisational performance for business outcomes of digital transformation projects. These points being release frequency, development lead time, change failures and restore time.

Findings also revealed that it is possible to optimise for stability without sacrificing speed. Digging deeper, Copado’s research found that 12% of organisations were elite performers with a further 23% coming out as high performers. On the opposite end, just 7% were found to have low-performance rates.

Return on Investment figures

Key takeaways from the investigation include revelations that over 35% of top performers had reported having more than $1 million in return on investment (ROI) whilst 17% reported to have greater than $5 million ROI. Many companies stated Salesforce to have helped them with their investments.

Ted Elliott, chief executive officer for Copado says: “The report shows aligning Salesforce with a DevOps strategy will maximize that investment and drive real business benefits. Companies who pursue a three-layered strategy that balances the organization of the team, establishment of end to end CI/CD processes, all running on an integrated technology platform outperform the rest.”

A major discovery

One major point that the researchers found was that the size of the delivery time was the number one impact affecting innovation. Furthermore, teams of 10 or less were more likely to reach elite status whilst no team over 100 reached that level.

It was also found that elite performers were 173% more likely to integrate changes at least once a day.

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Based in California, the service-centric AIOps platform, OpsRamp, has today launched the paper Adapt or Perish: The OpsRamp Report on Modern IT Operations in the Digital Age, in which it reports the findings of an investigation into the current and future challenges of IT operations.

The investigation

The study was carried out on 250+ IT leaders from firms that have at least 500 employees in North America. The main questions it was trying to answer were:

• What are the roadblocks to IT operations modernization?
• What skills are required for effective digital operations management?
• Which metrics are most important to evaluate IT operational effectiveness?

Findings revealed that 64% of leaders believe DevOps is the most essential skill to have in IT. This was placed above other proficiencies, such as cloud certification, ML and even industry knowledge. This is because those adopting DevOps practices are able to experiment with faster and more frequent application delivery improvements.

Furthermore, it was found that almost 60% of organisations rely on the public cloud to run over half of their mission-critical workloads. The cloud is becoming an essential part of tech in order for teams to be fully efficient in digital transformation. Microservice application architects, serverless infrastructures and pay-as-you-go pricing also play a huge role in moving forward digitally.

Budgets have been perceived to be a major block in limiting IT operation transformation, the study also revealed. Teams are thought to be expected to do more things with but with less time, creating a mismatch between goals and actual capabilities.

Identifying challenges

Commenting on the findings, Varma Kunaparaju, CEO of  OpsRamp says: “The OpsRamp Report on Modern IT Operations in the Digital Age identifies the challenges that many of our customers are experiencing,”

“Enterprises want agility, flexibility, control, and the power and promise of the cloud. OpsRamp’s service-centric AIOps platform helps monitor and manage data volume and velocity, and provides these companies with a digital operations command center that allows modern IT operations teams to be more adaptive, unified, and aligned across a hybrid, multi-cloud landscape. What’s more, our native infrastructure monitoring and service context capabilities help maintain business service uptime while reducing the risk of surprise outages.” The CEO continued.

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The survey results found that at least 60% of IT decision makers and managers felt less confident carrying out their responsibilities than they did last year, because of siloing.

It stated that siloed IT operations could lead to a lack of visibility and integration, which is the number one concern for IT staff, along with the “skills gap among existing resources”.

Splunk Vice President for Public Sector Kevin Davis said: “One of the things the report brought back was that an average system outage has a 44-hour downtime and takes 12.5 staff members working.”

‘DevOps help address silo issues’

The study stated that investing in DevOps could help address silo issues and other challenges.

Bill Emmett, Developer of Product Marketing for IT Operations at Splunk added: “Stronger DevOps basically means having a tighter integration between developers that are developing new systems and the operation teams that are deploying them and keeping them up and running.”

“By having a tighter relationship, it ensures things like being able to reduce the amount of downtime incidences and the time required to recover.”

29% of respondents also noted that they anticipated an increase in on-site spending.

The Ponemon Institute surveyed 1,227 government IT managers and decision makers.

Written by Leah Alger

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