Indeed, Nokia’s Nuage Networks will offer its cloud technology services to China Mobile Cloud, a subdivision of mobile telecom provider China Mobile, so as to help its public cloud service to gain recognition. It will also deploy its technology in order to assist end-customers to build isolated and secure private clouds, that will be connected to other virtualized cloud services including the internet.

Both companies have been working together since 2015 on both public and private cloud services running on Nuage’s SDN solution.

The post Nokia to provide its cloud technology services to China Mobile appeared first on DevOps Online North America.

The servers are designed to not only support cloud-based radio access network applications but also to be deployed at the base of cell towers.

The global leader in mobile networks, digital health and phones will introduce 5G into its new server, for distributed architecture with regional, centralised and edge processing capabilities.

Furthermore, its software will be constructed on OpenStack and OPNFV and developed with fast deployment in edge facilities.

The server will also be compatible with other Nokia switches servers and switches and will “provide for a lower friction transition to a distributed environment”.

Written by Leah Alger

The post Nokia unveils Air-Frame service for mobile network operators appeared first on DevOps Online North America.

Research has suggested that the industry will grow from US$900billion in 2014 to US$4.3trillion by 2024. Despite this, alongside this raft of growth and opportunity comes the heightened risk of security breaches.

Operators need to be smart with their investment when it comes to IoT. It’s all well and good chasing new sales leads and initiatives and reaping the rewards, but security needs to be high, if not at the top, of their agenda. More than 30 billion connected devices will be in use by 2025, of which cellular IoT — including 2G, 3G and 4G technologies – is forecast to account for about seven billion units.

Security attacks

With the increased number of devices accessing the core network, operators need to ensure they plan for the worse and have prevention measures in place for possible hijackers. The repercussions of such a breach can have serious consequences for both the operator and end user, as any device hijack can be a potential entry point to the network for an attack.

Security attacks can come in all different shapes and sizes. One of the more common breaches is the “man-in-the-middle” concept, whereby a hacker is looking to interrupt and breach communications between two separate systems. This attack can have severe consequences as the hacker secretly intercepts and sends messages between two parties when they are under the belief that they are communicating directly with each other.

Following this, the hacker can trick the recipient into thinking they are still getting a legitimate message. These attacks can leave the networks, and end-users, in a position of extreme vulnerability with regards to IoT, due to the nature of the devices being hacked. For example, these devices can be anything from industrial tools, machinery or transportation to innocuous connected “things” such as smart TV’s or connected fridges.

DDoS attacks

Another common threat posed to IoT networks is the denial of service (DoS) attacks. There can be a host of reasons for the network being unavailable, but it usually refers to the infrastructure that cannot cope due to capacity overload. In a Distributed Denial of Service (DDoS) attack, a large number of systems maliciously attack one target.

In comparison to hacking attacks like phishing or brute-force attacks, DDoS doesn’t usually try to steal information or leads to security loss, but the loss of reputation for the affected company can still cost a lot of time and money. Often customers also decide to switch to a competitor, as they fear security issues or simply can’t afford to have an unavailable service.

To tackle these issues, it’s paramount that access to the IoT devices for the applications should be through a controlled and secure environment that first authenticates and authorizes the user/application before allowing access to the core.

GTP and SCTP protocols

The first step for operators is to ensure any connection from the IoT device to the core network over S1 and Gb interfaces is fully authenticated. In order to do this, they must invest in and revisit the capabilities of their GTP and SCTP protocols, which will handle the hundreds of connections into the core network.

Authentication can be delivered by the RFC 4895 for the SCTP protocol without compromising performance or network monitoring visibility like IPsec/VPNs do. This can prove vital as networks are subject to attacks with greater frequency and demonstrated disastrous outcomes.

Alongside a highly reliable SCTP protocol, operators should implement a DTLS module. Such a solution gives operators peace of mind that eavesdropping and network tampering is dealt with, as well as helping detect and fix real-time connection failures, redundancy and fault tolerance for signaling applications and improved destination and peer path failure.

‘IoT provides a wealth’

In addition, it can also resolve the issue of bottlenecking in networking due to Diameter signaling, by allowing the Linux host to provide thousands of associations and connections.

It’s clear that the IoT provides a wealth of business and marketing opportunities for operators. But to ensure it’s not a short-lived fad, security must be taken seriously. Attacks on the networks can have detrimental impacts on both the operators, who can have their reputation diminished in seconds if vulnerabilities are publicised, and end-users, whose devices, and therefore livelihoods, are at risk.

Now is the time for the industry to lay down the foundations and realise the tools and protocols needed to secure the future.

Written by Robin Kent, director of European operations, Adax

The post IoT offers a ‘wealth of opportunity’ for the telecoms industry appeared first on DevOps Online North America.

Zurich announced that it is expanding its use of Medallia Experience Cloud across its UK business to assess customer feedback.

Tulsi Naidu, CEO at Zurich UK, said to Insurance Business: “We are delighted to be working with Medallia and using their customer data analysis tools across our UK business for the first time.

“This is an exciting development for us which will help us better understand the customer experience and shape our strategy to ensure we continue to deliver a first-class service to all our customers.”

Borge Hald, CEO and co-founder at Medallia, added: “We work closely with our clients to help them anticipate customer needs and adapt their organisations to meet them.

“By using Medallia Experience Cloud across the company, Zurich can engage everyone in the company with the customer feedback that is relevant to their job.”

Zurich will also be using Medallia mobile app to track real-time comments from customers.

Written by Leah Alger

The post Zurich turns to Medallia to ‘boost’ customer experience appeared first on DevOps Online North America.