Zurich turns to Medallia to ‘boost’ customer experience

Major insurance firm Zurich is turning to Medallia Experience Cloud to help boost customer experience.

Zurich announced that it is expanding its use of Medallia Experience Cloud across its UK business to assess customer feedback.

Tulsi Naidu, CEO at Zurich UK, said to Insurance Business: “We are delighted to be working with Medallia and using their customer data analysis tools across our UK business for the first time.

“This is an exciting development for us which will help us better understand the customer experience and shape our strategy to ensure we continue to deliver a first-class service to all our customers.”

Borge Hald, CEO and co-founder at Medallia, added: “We work closely with our clients to help them anticipate customer needs and adapt their organisations to meet them.

“By using Medallia Experience Cloud across the company, Zurich can engage everyone in the company with the customer feedback that is relevant to their job.”

Zurich will also be using Medallia mobile app to track real-time comments from customers.

Written by Leah Alger