{"id":12241,"date":"2018-04-03T14:19:52","date_gmt":"2018-04-03T13:19:52","guid":{"rendered":"http:\/\/www.devopsonline.co.uk\/?p=12241"},"modified":"2018-04-06T10:27:56","modified_gmt":"2018-04-06T09:27:56","slug":"forrester-study-finds-mainframe-powers-customer-experience","status":"publish","type":"post","link":"https:\/\/devopsnews.online\/forrester-study-finds-mainframe-powers-customer-experience\/","title":{"rendered":"Forrester study finds mainframe powers customer experience"},"content":{"rendered":"
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Compuware recently commissioned Forrester to explore how firms approach the challenge of a growing mainframe environment, yet shrinking workforce.<\/p>\n

The study\u00a0asked firms how measuring performance in quality, velocity, and efficiency would accelerate their digital business.<\/p>\n

The study found that, despite its reputation as an old platform, mainframe powers a critical portion of customer experience.<\/p>\n

Furthermore, 72% of the respondents said their customer-facing applications are completely or very reliant on mainframe processing, while 23% of firms reported losing their mainframe workforce in the last five years.<\/p>\n<\/div>\n

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The study also found that businesses developing mainframe are likely to increase the workload in the coming months, and that the percentage of firms running more than half their business-critical workloads on mainframe will increase seven points in one year.<\/p>\n

Written by Leah Alger<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Compuware commissions Forrester to explore how firms approach the challenge of a growing mainframe environment, yet shrinking workforce<\/p>\n","protected":false},"author":12,"featured_media":12244,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","pmpro_default_level":"","footnotes":""},"categories":[2],"tags":[810,641,448,1733,883,1523,900],"yoast_head":"\nMainframe powers a critical portion of customer experience<\/title>\n<meta name=\"description\" content=\"Compuware recently commissioned Forrester to explore how firms approach the challenge of a growing mainframe environment, yet shrinking workforce\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devopsnews.online\/forrester-study-finds-mainframe-powers-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Leah Alger\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@DevOpsAmerica\" \/>\n<meta name=\"twitter:site\" content=\"@DevOpsAmerica\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Leah Alger\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/devopsnews.online\/forrester-study-finds-mainframe-powers-customer-experience\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/devopsnews.online\/forrester-study-finds-mainframe-powers-customer-experience\/\"},\"author\":{\"name\":\"Leah 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