{"id":12241,"date":"2018-04-03T14:19:52","date_gmt":"2018-04-03T13:19:52","guid":{"rendered":"http:\/\/www.devopsonline.co.uk\/?p=12241"},"modified":"2018-04-06T10:27:56","modified_gmt":"2018-04-06T09:27:56","slug":"forrester-study-finds-mainframe-powers-customer-experience","status":"publish","type":"post","link":"https:\/\/devopsnews.online\/forrester-study-finds-mainframe-powers-customer-experience\/","title":{"rendered":"Forrester study finds mainframe powers customer experience"},"content":{"rendered":"
Compuware recently commissioned Forrester to explore how firms approach the challenge of a growing mainframe environment, yet shrinking workforce.<\/p>\n
The study\u00a0asked firms how measuring performance in quality, velocity, and efficiency would accelerate their digital business.<\/p>\n
The study found that, despite its reputation as an old platform, mainframe powers a critical portion of customer experience.<\/p>\n
Furthermore, 72% of the respondents said their customer-facing applications are completely or very reliant on mainframe processing, while 23% of firms reported losing their mainframe workforce in the last five years.<\/p>\n<\/div>\n