Rapid7 powers the practice of SecOps by delivering shared visibility, analytics and automation that unites security, IT and DevOps teams. Headquartered in Boston, Rapid7 serves more than 7,100 customers in 120+ countries, including 55% of the Fortune 100.

Cloud contact centre solution

Rapid7 selected NewVoiceMedia’s cloud contact centre solution for its integration with the organisation’s CRM system, which will enable the service team to instantly access customer engagement histories and personalise each interaction.

With service agents located around the globe, Rapid7 is also leveraging NVM’s global call routing architecture, Global Voice Assurance.

It will allow the service team to manage its resources across the globe as a single entity, reducing customer wait times while ensuring reliable call quality and service availability for calls in remote regions.

‘Customisable reporting features’

The NVM Platform will also provide a real-time window into Rapid7’s entire support operation, with automatic call logging, recording and customisable reporting features that will allow the support team to understand where improvement opportunities exist.

“Rapid7 is deeply committed to providing our customers with a personalised and exceptional experience every time they interact with our organisation, our products, and our services”, says Rajeev Jaswal, CIO at Rapid7.

“We needed a reliable cloud contact centre solution that would integrate seamlessly with our CRM, and, NewVoiceMedia met those needs”.

Written from press release by Leah Alger

The post NewVoiceMedia to transform customer experience with Rapid7 appeared first on DevOps Online North America.

Security deals with many protocols that are baked into the development process rather than added as a “layer on top”. Today, professionals harness the power of agile methodologies – together as a team – instead of a shortcut to deliver insecure code.

Back in 2016, professionals were always questioned about security over DevOps environments – especially vulnerabilities being questioned on DOCKER for measures that should be taken, snapshots, public images, unsecured communication, inconsistent updates, and patches etc.

The philosophy of DevSecOps

Now, teams are creating a ‘Security as Code’ culture with on-going development. This comes with concepts of security testing, infrastructure testing, and is not limited to traditional automation or are QA specific.

The philosophy of DevSecOps integrating security practices within the DevOps process has given testers a more formal way to deploy secure DevOps systems.

With this movement, DevOps itself is focused on creating new solutions for complex software development processes within an agile framework.

DevSecOps is a natural and necessary response to the bottleneck effect of older security models on the modern continuous delivery pipeline. The goal is to bridge traditional gaps between IT and security while ensuring fast, safe delivery of code. Silo thinking is replaced by increased communication and shares the responsibility of security tasks during all phases of the delivery process.

DevSecOps has streamlined the process, now not only focusing on —“speed of delivery” but also on “secure code”.

The benefits of SecOps

Security is tested early and more often as you execute regression aka security regression in iterations as this will have to be completed within the sprint or delivery cycle. Critical security issues are dealt with as they become apparent, not after a threat or compromise has occurred.

Professionals that focus on security operations (SecOps) reap the below benefits:

• High ROI in existing security infrastructure
• Operational efficiencies
• Improvements across the security
• Improvements across the rest of the IT world.

Additionally, cloud service providers have also provided benefits in securing infrastructure and systems helping through security efforts. For example, AWS provides benefits of increased preventive and detective security controls within the continuous integration and deployment model of AWS.

In conclusion, security has been provided as additional services and slowly has become an inherent delivery culture of DevOps delivery process.

Written by Jitander Kapil, Director( QA & DevOps) at Datopic Technologies, Noida, India.

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