All three hosts of the Q&A panel agreed that technologies are moving faster than the pace of companies, so it’s hard to keep pace with everything!

“Four years ago we at Just Eat were chasing Amazon Web Services (AWS), but now most people work on multi-cloud. Investments aren’t always worth it, instead, simply keeping up-to-date is important, but not always for your core project,” said Bennie Johnston, Head of Technology, JustEat to the conference attendees.

“This is where tools and application monitoring (APM) can come in useful, filling the gap of black holes”, added Stefan Dieni, Head of Digital Banking Operations at Lloyds Banking Group.

Creating core partnerships

David Rawcliffe, Head of Front Office Oil Trading Systems, BP, agreed with both of the hosts, saying that customer experience is extremely important, as well as good feedback.

“We at BP are trying to be a trading company, partnering with IT and business teams to help understand each other better through natural language processing and core partnerships,” Rawcliffe revealed.

According to Rawcliffe, they have a DevOps team which cares for their apps but traders and the floor need to have an understanding from a teams perspective in order for them to become “game changers”.

In order for BP to be satisfied with the technology they use they have had to sacrifice sprints and pull together as a team.

“Sometimes, you can design an app exactly how you want it, but it isn’t always what people want,” added Rawcliffe.

Overcoming issues

Furthermore, according to Johnston, as long as his app tells him his team’s health then it’s a good metric.

“It’s important to know how productive my team has been, as well as how agile they are”, he continued.

Differently, Lloyds created its customer-centric apps via a basic business model, defining its purpose and why it exists before being funded.

Diene revealed: “Delivering for open banking API platforms typically took around 6 months and was delivered in an agile way. This was tricky because, originally, we used the typical waterfall approach.

“The way we overcome this was by socialising with stakeholders and going live last minute.”

Radcliffe also noted that, if you’re not doing anything frightening, it’s no fun. You don’t want things to be too easy, which is where DevOps and agile comes in useful, giving you the excitement you need!

Written by Leah Alger

The post Lloyds Banking, BP & Just Eat’s customer-centric APProaches appeared first on DevOps Online North America.

Society for Worldwide Interbank Financial Telecommunication (Swift) organised the project that enables banks managing nostro accounts, which makes cross-border payments.

‘Little intraday reporting coverage’

According to Swift, banks can’t currently monitor their accounts in real time because of little intraday reporting coverage.

Head of Research and Development at Swift Lab, Damien Vanderveken, said: “If banks could manage their nostro account liquidity in real time, it would allow them to accurately gauge how much money is required in each account at any given point, ultimately enabling them to free up significant funds for other investments.”

‘Collaboration between banks is vital’

“Working independently of the founding banks, the 22 institutions will act as a validation group to further test the application and evaluate how the technology scales and performs,” added Swift.

The project involved Australia and New Zealand Banking Group, BNP Paribas, BNY Mellon, DBS Bank, RBC Royal Bank and Wells Fargo.

Written by Leah Alger

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