The appetite to invest in wireless technology is reaching levels of 90% according to recent research, and globally, businesses do agree on the top reasons for why they are investing in technology.

However, the importance of investing varies when viewed from the perspective of senior-level executives compared with those on the frontline of an organisation.

This digital transformation has resulted in businesses becoming far more reliant on technology to manage the day to day operations and for efficient decision making. To be successful in this environment, organisations must evolve to be smarter, stronger and faster than they are today, enabled by changes across three dimensions: organisation and talent; business and customer; and process and technology.

Those leading the change will have a distinct advantage over their competitors — a performance gap that will continue to grow as emerging technologies and digital channels offer further insight using data from both within and outside the enterprise.

Organisation and talent

The business environment continues to demand richer communication and collaboration for employees who are increasingly mobile or distributed. Organisations are increasingly deploying devices for employee use, with recent research from SOTI revealing that 76% of employees agree the business they work for has invested in mobile technology to better their working experience and improve the ways in which they do their job.

Mobility and flexibility are transforming the way businesses and industries harness the collective insight of their workforce, utilising mobile technologies to increase the efficiency of business processes, improve decision making and deliver accurate information in real time. 86% of senior management employees agree that the company they work for is investing in mobile technology to stand out from the competition.

However, only 55% of those at entry level agree, so as the evidence shows, the investment strategy is not filtering through from the top to the frontline. If a business invests well even in basic technology, it can instantly boost staff motivation and productivity as well as appeal to prospective customers.

Employees expect an easy, quick and efficient experience whenever they use a device, whether onsite or remotely. For most businesses, the workforce is its largest investment. From motivating and developing talent to creating an engaged workforce, the effectiveness of employee management has a direct impact on business results and competitiveness.

Business and customer

In any industry, technology is a key component to understand and meet market needs and customer expectations.  In fact, 66% of employees agree the business they work for is investing in devices and apps to better understand what its customers and clients are doing.

A new dynamic exists in which customers now expect service providers to have a deeper level of knowledge of their needs and future needs. This means the quality of the customer experience is of the utmost importance. Customers are demanding a connected and streamlined experience, and now more than ever, organisations need digital intelligence to properly understand their customers with the agility to respond to changing needs and market dynamics at pace.

Technology investment is critical no matter the size of an enterprise, because of its central role in today’s business world. However, research is indicating that smaller businesses may be falling short. Only 58% of employees in smaller businesses (50-249) believes that their company is investing in the technology to better understand customers compared with 73% of larger businesses (500-999).

It seems that as quickly as new technologies come to market (making it easier for businesses to provide customer service) the number of channels through which businesses interact with customers and the complexity and cost of those interactions is increasing.

That’s why it’s so important to recognise how investing in a mobile strategy can help to anticipate customer needs, tailor business processes to best serve customers, and ultimately improve the efficiency of a business.

Process and technology

The role of IT has evolved from being a historical provider of technology to challenging processes and leading the digital changes across organisations on a global scale. Reflecting this, 69% of employees believe their company is investing in mobile devices to differentiate themselves from the competition.

The market has shifted, and businesses are now embracing mobility as a game-changer, lowering the overall cost of IT investment by reducing device costs, making business operations more efficient and making employees more productive –  key elements in growing revenue and increasing profitability.

Leveraging a mobile strategy has many distinct advantages including a higher level of employee responsiveness and engagement.

Today, digital transformation is infiltrating every aspect of an organisation and as a result, technology demands across departments have skyrocketed. It is now critical for senior executives to effectively manage those out in the field.

Therefore, a comprehensive strategy is needed to empower the workforce, equipping them with the tools to work remotely and completely changing the way that certain departments communicate and operate. This allows the company to transform the business, unleashing endless possibilities as a result and helps to reach critical growth for their business.

With the gauntlet laid down for businesses to facilitate more mobile working and to make the process as effective as possible, it’s clear that companies that choose not to embrace mobility as part of their strategy could find themselves playing catch-up.

Written by Richard Smith, regional manager, SOTI

The post Is it time to take a different view on technology investment strategy? appeared first on DevOps Online North America.

KrolLDiscovery has become the largest ediscovery provider with a dedicated presence in the country, because of the centre.

Companies based in Ireland face additional litigation risks due to cross-border data regulation and international arbitration.

Chris Weiler, CEO of KrolLDiscovery, said: “KrolLDiscovery will be able to address many of the challenges organisations in Ireland face today with our latest global data centre opening.

“We have noticed a growing number of international matters that require organisations to collect, analyse and produce electronic documents in a timely and cost-effective manner in-country. Our experience with high-profile, high-stakes investigations and litigation will be a significant asset to these organisations.”

“We know that it is important to our clients to be able to process and host data in-country in response to stringent data protection laws and timeliness is key in many legal matter.

“The new KrolLDiscovery data center will give organisations more control over their data. We could not be more excited to bring our best-in-class technology, footprint and signature ‘white glove’ client service to this market.”

In addition to Ireland, KrolLDiscovery operates data centres in the UK, Germany, France, Japan and the US.

Written from press release by Leah Alger

The post  KrolLDiscovery opens data centre in Ireland appeared first on DevOps Online North America.

The greatest portion of the market share in 2016 was held by public cloud services accounting for 36%, because of the strong security track record and transparency of leading cloud providers, the report noted.

The report stated the growth is driven by the rising sophistication of cyber attacks and the increasing use of cloud services for data storage.

Due to cost savings and flexibility, businesses are progressively transferring their data to cloud servers, the report stated, with the cloud security market providing solutions and products focused on the security of governance, data protection and compliance.

‘Rise of ransomware and malware’

Access management tools and cloud identity was most widely used, accounting for the largest market share of US$287.3million, according to the report.

Small and medium businesses are estimated to grow at a compound annual growth rate of 35% over the forecast period, with large enterprises increasingly adopting cloud security services due to data centres being frequently attacked.

Email and web security increased over many enterprises due to the rise of ransomware and malware in particular, and because of strict regulatory policies by various governments.

Hybrid deployments are estimated to be the fastest-growing market, because of improved security, cost saving, and enhanced organisational performance, according to the report.

The report also noted the demand for cyber security solutions have been the greatest in government agencies, healthcare organisations, insurance, e-commerce and banking

The post Global cloud security market predicted to reach US$12.64billion by 2024 appeared first on DevOps Online North America.