The Director of global platforms at Telstra, Jim Fagan, reveals in a keynote that the “path to automation is being shaped by its cloud strategy and the development of its Programmable Network”
Is it time to take a different view on technology investment strategy?
Worldwide technology spending is forecast to reach US$3.7trillion in 2018, up 4.5% from 2017, according to Gartner
Salesforce’s customer service in Service Cloud
Salesforce announced its Service Cloud update yesterday, in a bid to enable non-technical administrators to build a customer service organisation…
