Mental health care provider awards Olive Communications with multi-million-pound agreement

The UK’s leading national mental health care provider Cygnet Health Care has chosen Olive Communications to transform its communications infrastructure.

Cygnet awarded Olive Communications with a multi-million-pound 5-year agreement to provide and support a fully integrated managed cloud telephony and enterprise mobility solution, which will deliver business efficiencies through improved communications.

Cygnet provides a wide range of mental care services with a stated aim to “serve, protect and offer sensitive and effective care to individuals suffering from a variety of mental health problems.”

‘Different operational and user requirements’

Olive’s consultancy team worked with Cygnet to understand their different operational and user requirements and created a set of tailored profiles, delivering users technology and services they need to perform their role in the most effective way.

The solution will be built on Mitel’s cloud-based platform as well as using Vodafone’s leading network capabilities and is incorporated into Olive’s market-changing Cloud Managed Service Platform (CMSP).

The service brings together telephony, video, mobility, and collaboration capabilities and will enable Cygnets employees to work and deliver enhanced services to their patients whilst working from any of their hospitals and remote locations.

‘Strong culture fit’

David Ewing, group IT director at Cygnet, commented: “Our mission statement is to genuinely live and breathe our values, and it was important to us that we chose a partner with a strong cultural fit, that also has clear values in keeping with our own.

“Reducing cost and implementing a seamless transition were a standard expectation for us, but we wanted to work with a supplier that really understood our business challenges and can evolve technology to create opportunities to serve our staff and customers.”

Written from press release by Leah Alger