People in business talk a lot about transformation. But most companies have only a vague understanding of what a successful transformation is, let alone how to accomplish one before nimble, digital disruptors swoop in to steal customers. Defining what to do and how to do it is especially hard for companies that rely heavily on the mainframe—a historically siloed platform encumbered by slow process and outdated, esoteric tools.
Setting out on a car journey? What if your GPS navigator device keeps re-calibrating, and provides wrong directions? There’s a fair chance of you arriving