Forrester study finds mainframe powers customer experience

Compuware recently commissioned Forrester to explore how firms approach the challenge of a growing mainframe environment, yet shrinking workforce.

The study asked firms how measuring performance in quality, velocity, and efficiency would accelerate their digital business.

The study found that, despite its reputation as an old platform, mainframe powers a critical portion of customer experience.

Furthermore, 72% of the respondents said their customer-facing applications are completely or very reliant on mainframe processing, while 23% of firms reported losing their mainframe workforce in the last five years.

The study also found that businesses developing mainframe are likely to increase the workload in the coming months, and that the percentage of firms running more than half their business-critical workloads on mainframe will increase seven points in one year.

Written by Leah Alger