Compuware recently commissioned Forrester to explore how firms approach the challenge of a growing mainframe environment, yet shrinking workforce.
The study asked firms how measuring performance in quality, velocity, and efficiency would accelerate their digital business.
The study found that, despite its reputation as an old platform, mainframe powers a critical portion of customer experience.
Furthermore, 72% of the respondents said their customer-facing applications are completely or very reliant on mainframe processing, while 23% of firms reported losing their mainframe workforce in the last five years.